Offshore Support
April 4, 2009
We were discussing FH’s current move to offshore their support responsibilities.
Now, over the last few years, we’ve had so many conversations with the existing UK team where we’ve been patronised, ignored, abused, treated like we are scum etc., that to be honest:
WE DONT THINK IT CAN BE ANY WORSE
However, we’re interested in what you think…
What DO you think about the prospect of Fasthosts support being hosted offshore?
July 9, 2009 at 1:53 pm
I agree – they suck and have virtually non-existant customer service. 3 weeks to answer my emails! utterly useless. I have more chance of falling pregnant than getting them to solve my problems.
Neil
August 26, 2009 at 12:30 pm
Abismal. They have had pop3 email problems preventing any standard hosting customers collecting emails for over 24 hours. Technical support have given up answering the phone.
AVOID AT ALL COSTS!