Consider this scenario.  Your car is having gearbox problems, so you phone the garage to tow the car in for an emergency repair.  You need your car to work, and are delighted when the garage tells you there is a known problem and they’ll will fix it right away.  You call in sometime later and are told that the problem is resolved.  On collecting your car, the problem with your gearbox is still there.  Stunned, you ask the mechanic what is going on but all they can tell you is that the know problem is resolved and that’s all they know.  Would you accept this service? 

Well if you are a customer of Fasthosts, this is normal practise.  Sign up for Fasthosts today and you will soon begin to form the opinion that this is the preferred approach to technical support on all network wide issues.

Read the rest of this entry »

Advertisements