Status? What Status? (don’t risk your business with FH)

April 3, 2008

Your website is down, you can’t get email, staff and customers are complaining.

You know that a support call is going to cost you money and take a very long time and there is a >50% chance that Fasthosts Technical support will tell you that it’s a known issue, that it was reported on the status page and is now ‘resolved’ so they can’t help you.

Rather than suffer that indignity unknowingly, you decide that before placing that call, you may as well check the fasthosts status page as published on their support site at: http://www.fasthosts.co.uk/rss/status.rss  After all, the technical support contact is going to make you feel like an idiot for not looking there first, so why not get it out of the way to begin with.

The problem is, the status page is blank.  There is nothing there, nada, and when we say nothing, we mean nothing – here is the code for the page:

 <!DOCTYPE HTML PUBLIC “-//W3C//DTD HTML 4.0 Transitional//EN”>
<HTML><HEAD>
<META http-equiv=Content-Type content=”text/html; charset=windows-1252″></HEAD>
<BODY>

</BODY></HTML>

So, genuinely nothing.  No information on system status, no history of recent events, not even page formatting.

Don’t bother calling to complain about it, because we have and technical support always seem surprised.  (Two phone calls on the same day a couple of weeks ago and the same contact feigned surprise and said that he didn’t know and had never heard of it being offline)

If Fasthosts can’t keep a simple status page alive and working, what chance have they with your business website?

 Steer clear.

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One Response to “Status? What Status? (don’t risk your business with FH)”

  1. Hawthorn Says:

    ALL of our dedicated servers with Fasthosts are down today.

    The problem first appeared at 3am on the system status page and after 8 hours (11am), Fasthosts updated the page with “Issues is still ongoing”.

    Brilliant! It took 8 hours to figure out that it was still happening!

    I am getting so much abuse from our clients it is unbelievable!


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