Would YOU do business with a company like this?

(Poll at the end of this post)

Fasthosts have updated their Terms & Conditions.  Amongst other things, they have clarified their cancellation policy.  If you are considering opening an account with Fasthosts, take care to read the policy, and decide for yourself if this is the sort of company you want to do business with:

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Gordon Brown has famously ripped a few Conservative policies in his brief time as our benevolent leader, but we expect that of the politicians don’t we.  Of course we have the right to vote them out….

Taking this leadership to heart (sic), Fasthosts have pulled a classic ‘Gordon’ by launching a new webmail service today (in Beta) that bears remarkable similarity to that being presented by one of their competitors ‘Heart Internet’.

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All Fasthosts Customers affected by the password change received an email this morning thanking them for patience and understanding during this ‘very difficult time’.

While we mull over the content of this letter, there was one statement that stood out, claiming that Fasthosts would “return to providing industry leading technical support as quickly as humanly possible”.

If you have been a customer with Fasthosts for any length of time, this statement is just completely wrong, and more like the sort of statement we expect from a politician, and not from a supplier we are paying to provide a service.

The truth is that Fasthosts support is appalling, and always has been.  With very rare exceptions, support staff talk to you like you are an irritation, or a moron, and always with an underlying sense of ‘Fasthosts Word Is Final’.  Let’s make that absolutely clear – there is no ‘Help’ from Fasthosts Help Desk.

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This story has been knocking about for some time, with no comment from Fasthosts on the subject.  We wanted to record it here for posterity in case the story drops of The Registers radar someday.

Are Fasthosts faking the customer quotes and recommendations on their website?

Read More at The UK Small Business Directory

   ..and note that this quote still appears on the page at the time of writing.