All Fasthosts Customers affected by the password change received an email this morning thanking them for patience and understanding during this ‘very difficult time’.

While we mull over the content of this letter, there was one statement that stood out, claiming that Fasthosts would “return to providing industry leading technical support as quickly as humanly possible”.

If you have been a customer with Fasthosts for any length of time, this statement is just completely wrong, and more like the sort of statement we expect from a politician, and not from a supplier we are paying to provide a service.

The truth is that Fasthosts support is appalling, and always has been.  With very rare exceptions, support staff talk to you like you are an irritation, or a moron, and always with an underlying sense of ‘Fasthosts Word Is Final’.  Let’s make that absolutely clear – there is no ‘Help’ from Fasthosts Help Desk.

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This story has been knocking about for some time, with no comment from Fasthosts on the subject.  We wanted to record it here for posterity in case the story drops of The Registers radar someday.

Are Fasthosts faking the customer quotes and recommendations on their website?

Read More at The UK Small Business Directory

   ..and note that this quote still appears on the page at the time of writing.

The letter was dated 3rd December, yes that means it was printed on Monday.

Now forgive me if I seem a little sceptical, but if I had just locked my customers out of the system on a Thursday evening, and promised them all passwords by snail mail, I would have every person back in the office as early as possible the next day, and have them all stuffing envelopes until the last post had gone.

This would seem to be the normal thing to do, just to make sure my customers interests were covered.  I mean can you think of any reasonable reason why you would not do this?
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