Would YOU do business with a company like this?

(Poll at the end of this post)

Fasthosts have updated their Terms & Conditions.  Amongst other things, they have clarified their cancellation policy.  If you are considering opening an account with Fasthosts, take care to read the policy, and decide for yourself if this is the sort of company you want to do business with:

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Gordon Brown has famously ripped a few Conservative policies in his brief time as our benevolent leader, but we expect that of the politicians don’t we.  Of course we have the right to vote them out….

Taking this leadership to heart (sic), Fasthosts have pulled a classic ‘Gordon’ by launching a new webmail service today (in Beta) that bears remarkable similarity to that being presented by one of their competitors ‘Heart Internet’.

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Your website is down, you can’t get email, staff and customers are complaining.

You know that a support call is going to cost you money and take a very long time and there is a >50% chance that Fasthosts Technical support will tell you that it’s a known issue, that it was reported on the status page and is now ‘resolved’ so they can’t help you.

Rather than suffer that indignity unknowingly, you decide that before placing that call, you may as well check the fasthosts status page as published on their support site at: http://www.fasthosts.co.uk/rss/status.rss  After all, the technical support contact is going to make you feel like an idiot for not looking there first, so why not get it out of the way to begin with.

The problem is, the status page is blank.  There is nothing there, nada, and when we say nothing, we mean nothing – here is the code for the page:

 <!DOCTYPE HTML PUBLIC “-//W3C//DTD HTML 4.0 Transitional//EN”>
<HTML><HEAD>
<META http-equiv=Content-Type content=”text/html; charset=windows-1252″></HEAD>
<BODY>

</BODY></HTML>

So, genuinely nothing.  No information on system status, no history of recent events, not even page formatting.

Don’t bother calling to complain about it, because we have and technical support always seem surprised.  (Two phone calls on the same day a couple of weeks ago and the same contact feigned surprise and said that he didn’t know and had never heard of it being offline)

If Fasthosts can’t keep a simple status page alive and working, what chance have they with your business website?

 Steer clear.

UPDATE: The Mass Email Change Tool IS Now Available.  Read more if you fancy a grin. 

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