The letter was dated 3rd December, yes that means it was printed on Monday.

Now forgive me if I seem a little sceptical, but if I had just locked my customers out of the system on a Thursday evening, and promised them all passwords by snail mail, I would have every person back in the office as early as possible the next day, and have them all stuffing envelopes until the last post had gone.

This would seem to be the normal thing to do, just to make sure my customers interests were covered.  I mean can you think of any reasonable reason why you would not do this?
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Two days ago, in an extraordinary attempt to regain control over their security, Fasthosts Internet changed the account passwords for an unknown but significant number of their customers with no prior warning, and 24 hours later without having reported the new passwords to the account holders affected. Read the rest of this entry »