What can you do to prevent Fasthosts re-setting your email passwords if you have already changed them? You might spend the next week changing passwords, only to find that another Fasthosts blunder forces you to do the whole thing again, this time with irate users/customers.  Is there anything we can do to inform Fasthosts that passwords have been changed and insist that your account is exempt from the great password scramble – well there might be:

The Data Protection Act gives you a limited right to prevent significant decisions being taken about you solely by automatic processing. This affects only those decisions made by a computer where there is no human involvement in the decision.

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The letter was dated 3rd December, yes that means it was printed on Monday.

Now forgive me if I seem a little sceptical, but if I had just locked my customers out of the system on a Thursday evening, and promised them all passwords by snail mail, I would have every person back in the office as early as possible the next day, and have them all stuffing envelopes until the last post had gone.

This would seem to be the normal thing to do, just to make sure my customers interests were covered.  I mean can you think of any reasonable reason why you would not do this?
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Two days ago, in an extraordinary attempt to regain control over their security, Fasthosts Internet changed the account passwords for an unknown but significant number of their customers with no prior warning, and 24 hours later without having reported the new passwords to the account holders affected. Read the rest of this entry »